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AP8432 Radios off (no country code)

AP8432 Radios off (no country code)

MichaelM5
New Contributor
I recently had to request a replacement AP8432. The one that came doesn't broadcast any SSIDs. It was adopted just fine by the others and I can see it in the Extreme WiNG Manager. But it says the radios are both off because they have no country code.

I have checked and the country code is set for the RF Domain. I am only able to check in the VC because the AP actively refuses to let me connect it through the Manager.

I am able to Telnet to it, but I cannot find a place where I can set the country through Telnet. I am able to see that the radios are off because it doesn't appear to have one set.

I have checked the RF Domain:
ea78d5b92db9479e9b620422bebb75d4.pngOn the configuration page.

I have checked the RF Domain in the Device's Overrides:
811e8bed6e274c8bae8ff4292fc63f32.pngThey both clearly show the country code setup.

I have tried changing it to something else, Commit and Save, and then changing it back to see if that would make any difference. It didn't.

How do I get this AP8432 to turn on its radios and broadcast the SSIDs?

EDIT to add version:
Here is the output from the "Show Version" command:
41f2ddac2ccb4c04bee7b2a6e59c9e1e.pngHere's a picture of the back of the AP (had to put my thumb there because my phone kept trying to read the QR code instead of taking a picture):
9ce1776c14f24e26bb2e1da3a908309d.png
1 ACCEPTED SOLUTION

Christoph_S
Extreme Employee
Here are the upgrade instructions: https://extremeportal.force.com/ExtrArticleDetail?an=000079921
Instructions to download firmware: https://extremeportal.force.com/ExtrArticleDetail?an=000083342

I hope this helps,

Chris
Christoph S.

View solution in original post

10 REPLIES 10

s88791459
New Contributor
Could this issue be related to not setting the antenna id under the AP Profile?
antenna-id external group-1 ml-2452-pna5-01r

I had faced similar issue in AP460e.

Christoph_S
Extreme Employee
Here are the upgrade instructions: https://extremeportal.force.com/ExtrArticleDetail?an=000079921
Instructions to download firmware: https://extremeportal.force.com/ExtrArticleDetail?an=000083342

I hope this helps,

Chris
Christoph S.

MichaelM5
New Contributor
@Christoph S. I have pulled the adoption status, it appears that is the problem, a version mismatch:
954b8af226c74ca49536d51aca9f25cd.pngSo, final (hopefully) question:

How do I upgrade the version and were do I get the install media?

Christoph_S
Extreme Employee
Are both, the VC and this AP on the same firmware version?
#show adoption status

On the AP run the following command:
#show run
Please check to make sure it pulled the config from the VC. 

Thank you,


​​
Christoph S.

MichaelM5
New Contributor
@Christoph S. Following that link I was able to get the country code set. Now there is a new error for the radios not being turned on:
cce5260f7de74401bfb69f925a3562ef.png
I continued to follow that link to set the wlan, but it gives me an error for that too:
e1255a66dba14ce1af9221d35b2b1478.pngBut the wlan[wlan1] does exist and is already set for that AP by the default:
2dd550a92b864c78828fd79374a2e0d4.pngSo, I checked the AP overrides, and it is there too:
debb6789599f42159eae938d28ff9776.pngSo, now I'm stuck again with the radios being off.
GTM-P2G8KFN