VX9000 Rebooted while taking tech-support

[ARUN_SHARMA]

Hello team,

I have upgraded VX9000 with remote ap from WiNG5 to WiNG7. VX9000 has one another controller in cluster and approx 500 AP's including remote area.

Problem is when I take tech-support from VX9000, its rebooted immediately with crash info.

Kindly provide solution at the earliest.




Regards,

[ARUN_SHARMA]

Hi Chris,

Thanks for your support.

I am in touch with GTAC and already logged a case with them with case ID 02501170.


Thanks


Regards,

[Christoph_S]

Hello Arun,

• What firmware version did you upgrade from and to?
• Does this happen when pulling tech dump using tftp, FTP or SFTP?
• Are you using NOVI UI, WiNG-MAN or cli
• Was this happening back in 5.x?

Rgds

[ARUN_SHARMA]

Hi, 

I have upgraded firmware from 5.9.1.3-007R to 7.7.1.0-012R. Yes this happen when pulling tech-dump via tftp or ftp also.

I have checked it via CLI and GUI both, and I am facing same issue. It was not happening in 5.X.

Also I have checked on my test environment, and I am facing issue in that also.

I think there is bug in the latest release.


Regards,