This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Wing v5.9 - APPLE PRODUCT WON'T CONNECT. errors with wrong password.

Wing v5.9 - APPLE PRODUCT WON'T CONNECT. errors with wrong password.

Go to solution
ITCRAFT
New Contributor

‎04-17-2021 07:29 PM

I have a very strange case of the controller Wing v5.9. We changed the password on the SSID and since then only the Apple product is no longer connected to the rest normally connected. We tried everything. Change password, change security policy. But we could not achieve anything. Maybe you can suggest something that will help us fix the problem. 

0 Kudos
1 ACCEPTED SOLUTION

Go to solution
ckelly
Extreme Employee

‎04-19-2021 06:02 PM

Try running this on the CLI and post the results.

# remote-debug wireless rf-domain <RFDomain> clients <00-00-00-11-22-33> events all

specify the rf-domain where the APs exist that the test Apple device is attempting to associate.

You will have to get the actual Apple device MAC though and substitute in this command.

remove the < > in the actual CLI command.

 

View solution in original post

0 Kudos
5 REPLIES 5

Go to solution
Christoph_S
Extreme Employee

‎04-19-2021 12:19 PM

Have you recently upgraded the devices to IOS14?

If  so, you may want to start by disabling Private Address on said devices and test. 

https://support.apple.com/en-us/HT211227

 

Thank you

Christoph S.
0 Kudos
GTM-P2G8KFN