1) so you'd see the message in the syslog section...
![31b829a3ddb148df946fa25ff8a78375_RackMultipart20171109-38421-aztmwu-EMC_alarm_syslog04_inline.png 31b829a3ddb148df946fa25ff8a78375_RackMultipart20171109-38421-aztmwu-EMC_alarm_syslog04_inline.png](/t5/image/serverpage/image-id/2836i16969AC5EAA928DD/image-size/large?v=v2&px=999)
2) is the alarm enabled
3) is alarm suppression disabled (in the alarm actions)
4) change the rule to "match any" instead of "match all" in the section for the information text that you trigger for
If that doens't work I'd remove the alarm and generate a new one.