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AP230:Device Update Failed.

AP230:Device Update Failed.

mei8hty
New Contributor II

Hi, i got 2 AP230.

Current Hiveos Vision :6.4r1e

Device Update Failed in Hivemanager(NG) :

"The Aerohive device was unable to save the image to flash memory..."

Could you please send me the available firmware for AP230 ?

Thank you.

1 ACCEPTED SOLUTION

samantha_lynn
Esteemed Contributor III

You'll need to upgrade to 6.5r3 at minimum to manage the device in HiveManager. I've emailed you directly with the files you'll need and a guide on how to update the firmware via the Web UI. Please let me know if you have any further issues getting your devices updated.

View solution in original post

54 REPLIES 54

samantha_lynn
Esteemed Contributor III

Hi Larry, I've emailed those files to you directly as well. Please let me know if I can help with anything else.

lrc
New Contributor

Hi Sam,

Is it possible for you to send me the firmware files as well? I have two APs that need to be upgraded.

aerohive_ocarin
New Contributor

Hi Sam. I did try this and I get redirected to the HTTPS site straight away. I’ve tried with a couple of different browsers.

 

Why does this error occur? Bad certificate?

samantha_lynn
Esteemed Contributor III

We can usually get around that SSL error by removing the "s" in https:// in the URL. Could you try that and let me know if you're able to reach the Web UI?

aerohive_ocarin
New Contributor

Just on a whim I tried to roll back the date of my computer to see if this helps - it doesn't seem to. The certificate validity from my previous reply seems to be good for a while through so this was just a stab in the dark.

 

Issuer: C=US, ST=California, L=Sunnyvale, O=Aerohive, OU=Default, CN=HiveAP

    Validity

      Not Before: Mar 9 03:40:51 2011 GMT

      Not After : Mar 6 03:40:51 2021 GMT

GTM-P2G8KFN