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Application usage not being reported in HiveManagerNG

Application usage not being reported in HiveManagerNG

mali
New Contributor III

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1 ACCEPTED SOLUTION

dsouri
Contributor III

Hi Mohammad,

 

When you changed NTP, did you do this from the CLI of the AP?

 

Could you check what the NTP settings are in the Configure Tab -> Network Policy -> Additional Settings -> NTP Server

 

If OFF, it means the AP will use the manually set time you configure.

 

If ON, then the settings here will indicate which NTP server the AP and Network Policy Devices will use.

 

Please confirm that the settings here are accurate, and I would recommend enabling NTP in the Network policy if it's currently not enabled.

 

To make sure all APs know about this change, you could push a Delta(partial) update without requiring a reboot.

 

Hope this was helpful, happy to assist,

 

David Souri

HiveCommunity Moderator

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8 REPLIES 8

jstewart
New Contributor

Guess that guide is rather specific to my zone, sorry. You can find your configuration by going to "About HiveManager" and looking at the firewall configuration guide.

jstewart
New Contributor

Likely going to be a new case unless you are limiting outbound connections from your firewall.

 

Check your egress from your firewall against the ports and IP's here: https://cloud.aerohive.com/support/US_East2.html, make sure those IP's and ports aren't being blocked anywhere.

 

 

mali
New Contributor III

Its HMOL.

jstewart
New Contributor

Are you Hive Manager Online, or On-Prem? CAPWAP must be fine, but the aggregate data must not be reaching back to the instance. Can't see that being a problem with HMOL though.

GTM-P2G8KFN