05-17-2018 01:48 PM
05-21-2018 02:37 PM
Hi Mohammad,
When you changed NTP, did you do this from the CLI of the AP?
Could you check what the NTP settings are in the Configure Tab -> Network Policy -> Additional Settings -> NTP Server
If OFF, it means the AP will use the manually set time you configure.
If ON, then the settings here will indicate which NTP server the AP and Network Policy Devices will use.
Please confirm that the settings here are accurate, and I would recommend enabling NTP in the Network policy if it's currently not enabled.
To make sure all APs know about this change, you could push a Delta(partial) update without requiring a reboot.
Hope this was helpful, happy to assist,
David Souri
HiveCommunity Moderator
05-17-2018 03:21 PM
Guess that guide is rather specific to my zone, sorry. You can find your configuration by going to "About HiveManager" and looking at the firewall configuration guide.
05-17-2018 03:19 PM
Likely going to be a new case unless you are limiting outbound connections from your firewall.
Check your egress from your firewall against the ports and IP's here: https://cloud.aerohive.com/support/US_East2.html, make sure those IP's and ports aren't being blocked anywhere.
05-17-2018 03:11 PM
Its HMOL.
05-17-2018 03:07 PM
Are you Hive Manager Online, or On-Prem? CAPWAP must be fine, but the aggregate data must not be reaching back to the instance. Can't see that being a problem with HMOL though.