Hooking up a couple of 2nd hand Ap121 devices however I get the following message in ExtremeCloud IQ 'The device appears to be in use by another VIQ.' Is this because they are still on a list?

[openmailbox66]

Hooking up a couple of 2nd hand Ap121 devices however I get the following message in ExtremeCloud IQ 'The device appears to be in use by another VIQ.' Is this because they are still on a list?

[AnonymousM]

Hey Dave,

A couple things...If you plan to use these devices in a HiveManager Select instance then you'll need to have a valid subscription license available. Regardless of o boarding to HiveManager Connect or Select, you'll need to open a support case and provide the serial number, so it can be removed from the redirector before you can onboard it to your HiveManager instance (now called Extreme Cloud IQ!)