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Hooking up a couple of 2nd hand Ap121 devices however I get the following message in ExtremeCloud IQ 'The device appears to be in use by another VIQ.' Is this because they are still on a list?

Hooking up a couple of 2nd hand Ap121 devices however I get the following message in ExtremeCloud IQ 'The device appears to be in use by another VIQ.' Is this because they are still on a list?

openmailbox66
New Contributor
Hooking up a couple of 2nd hand Ap121 devices however I get the following message in ExtremeCloud IQ 'The device appears to be in use by another VIQ.' Is this because they are still on a list?
5 REPLIES 5

openmailbox66
New Contributor

Thanks Keith

AnonymousM
Valued Contributor II

Send an email to communityhelp@aerohive.com with the serial numbers of the devices and ask for them to be removed to be used with an HMNG Connect account

openmailbox66
New Contributor

Seems like to open a case I need a support contract...anyone from Aerohive able to assist, these are being re-purposed for home use?

openmailbox66
New Contributor

Ok, many thanks

GTM-P2G8KFN