I am trying to add an AP and it gives error message "device failed to onboard". How to fix this?

[npatel1]

I am trying to add an AP and it gives error message "device failed to onboard". How to fix this?

[samantha_lynn]

@Alejandro Calvo​ , thank you for letting me know and for providing those serial numbers. I've freed those APs up for you, so you should be good to go!

[a_calvo]

Hi @Sam Pirok​ 

I have a problem to integrate 2 AP to a new Hive, the problem is that I have them in another Hive but I don't remember in which, could you help me remove this AP's from the Hive? These are the serial numbers:

01301604152480

01301704251871

Thanks!

[david_olivas]

Hi Sam Pirok,

Thank you so much!!! for your help, I have successfully added the device to my HiveManager NG.

[samantha_lynn]

Hi David! I'm great, hope you are the same! I've freed up that serial number for you so you should be able to add it to your current HiveManager. Please let me know if I can help with anything else.