Extreme Networks

dersini · ‎06-17-2018

I tried to add one AP230 to my HM connect instance and received Error 9 The device appears to be in use by another VHM. AP in question was purchased on eBay about a year ago. Please advise.

?

Thanks,?

samantha_lynn · ‎06-25-2018

Hello all, if you have an AP that has a conflicting entry in the redirector (in use by another VHM), please either open a support case if you can or email me the serial number(s) directly at communityhelp@aerohive.com and I'll get those records cleared up for you.

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grant_edwards1 · ‎06-12-2019

Thanks Sam, That’s absolutely fantastic, I will let you know if I have any issues.

Regards Grant

Sent from Mail<> for Windows 10

samantha_lynn · ‎06-12-2019

Thank you for the email Grant, I've freed your devices up for you at this time. Please don't hesitate to let me know if you have any further issues adding them to your new HiveManager.

grant_edwards1 · ‎06-12-2019

Hello Sam, I also have the same issue have dropped you an email to the address you mention, many thanks

dersini · ‎06-25-2018

Sam,

That is the information we have been looking for.

Thanks!

Extreme Networks

Onboard ap230

Onboard ap230