Summary
Attempting to onboard switches with pre-GA EXOS or Switch Engine versions 32.6.3.32-patch2-1, 32.6.3.32-patch2-2, or 31.7.3.10 using XIQ-SE and ZTP+, when pushing a configuration before upgrading the switch image version, the switch may crash causing lost connectivity to XIQ-SE.
Impact
Onboarding and pushing a config from XIQ-SE (which issues SNMP Sets) using the image versions above can cause the switch to crash due to a mismatched data type. Not all config pushes will cause this issue, but RADIUS Accounting being enabled will cause this crash.
Products Affected
ExtremeSwitching X440-G2, X450-G2, X460-G2, X465, X590, X620, X670-G2, X690, X695, X870, 5320, 5420, 5520, 5720, 7520, and 7720.
Does not occur with the X435, since it runs a 32-bit image.
No switches built before 2024 are impacted.
Software Affected
These EXOS and Switch Engine images are pre-GA and only used during manufacturing. No images on the Extreme Portal have this problem.
EXOS 31.7.3.10
Switch Engine 32.6.3.32-patch2-1
Switch Engine 32.6.3.32-patch2-2
XIQ-SE (not version specific)
Symptoms
EXOS crashes with RADIUS Accounting enabled (most common configuration trigger) when running these pre-GA images.
Solution
Within XIQ-SE, upgrade the switch image to a GA version before pushing any configuration. Setting the “Firmware Update” field to “Always” on the (sub)site level combined with marking a new image as a reference image by “Set as Reference Image” in the firmware tab will ensure the upgrade is done before any configuration pushes.
Please see the full field notice here for more details and updates.
