Summary
ExtremeCloud IQ (XIQ) 25.1 upgrade is schedule to begin on January 26, 2025.
During the scheduled RDC upgrades, there will be up to two to three hours in which Admin functions will be unavailable. The duration depends on the size of the RDC. The unavailable services include:
- Admin access to VIQs on the RDC being upgraded
- Managed device connectivity to XIQ (device LEDs may turn amber)
- Managed device data collection
- XAPI and Webhook-based data/configuration access
- Internal API-based integrations from applications like UZTNA or MSP
XIQ is not in the data or control path for XIQ managed networks. Therefore, most networks will not experience a network outage during this scheduled upgrade. However, networks that leverage certain Cloud Authentication services will experience service disruption during the upgrade including:
- Cloud PPSK and Cloud Username/Password based user authentication to network
- Cloud Captive Portal Based user authentication to network
Background
XIQ 25.1 Deployment dates/times and anticipated service interruption periods:
| REGION |
DATE |
TIME ALL TIMES PST (GMT-8)
|
ANTICIPATED SERVICE INTERUPTION |
| GDCs (not including API Gateway) |
Sunday, January 26, 2025 |
10PM - 2AM |
None |
| RDCs |
|
|
|
| IN, SG-GCP |
Monday, January 27, 2025 |
8AM - 12PM |
2 Hours |
| UAE, ES |
Tuesday, January 28, 2025 |
2PM - 6PM |
2 Hours |
| BR |
Tuesday, January 28, 2025 |
10PM - 2AM |
2 Hours |
| AGB |
Wednesday, January 29, 2025 |
2PM - 6PM |
2 Hours |
| AUS |
Thursday, January 30, 2025 |
7AM - 11AM |
2 Hours |
| ACH, SE |
Thursday, January 30, 2025 |
2PM - 6PM |
2 Hours |
| ACA, AVA |
Thursday, January 30, 2025 |
10PM - 2AM |
2 Hours |
| JP |
Friday, January 31, 2025 |
8AM - 12PM |
2 Hours |
| OH |
Sunday, February 2, 2025 |
10PM - 3AM |
3 Hours |
| VA |
Monday, February 3, 2025 |
9PM - 3AM |
3 Hours |
| FRA, IE |
Wednesday, February 5, 2025 |
1PM - 6PM |
3 Hours |
| NL-GCP |
Thursday, February 6, 2025 |
1PM - 6PM |
3 Hours |
| IA-GCP, VA2 |
Sunday, February 9, 2025 |
9PM - 3AM |
3 Hours |
| |
|
|
|
| GDC API Gateway |
Sunday, February 9, 2025 |
9PM - 3AM |
None |
We anticipate there will be no service interruption during the upgrade of the Global Data Centers (GDC) components, although there may be a degradation of service during the published maintenance windows.
As Regional Data Centers (RDCs) are upgraded, customers should expect service degradation throughout the published maintenance window, with a two-to-three-hour period of service interruption within the maintenance window. Service interruption estimates depend on the size of the RDC.
Impact
The following XIQ functions will be impacted during the XIQ 25.1 upgrade:
- Admin access VIQs to the RDC being upgraded
- Managed device data collection
- XAPI and Webhook-based data/configuration access
- Internal API-based integrations from applications like UZTNA
- Cloud PPSK and Cloud Username/Password based user authentication to network
- Cloud Captive Portal Based user authentication to network
Note: RDC upgrades occur during overnight hours local RDC time. If the upgraded RDC manages devices in other time zones, service interruption will occur as described above.
Example: VIQ is on VA RDC and upgrade starts at 12:00 AM EST (GMT-5). For VIQs managing devices in other regions, please calculate the appropriate time offset for those regions. For instance:
- 12:00 AM EST on Monday would be 5:00 AM on Monday in London, 2:00 PM on Monday in Tokyo, and 4:00 PM on Monday in Sydney.
The following XIQ functions will NOT be affected during the XIQ 25.1 upgrade:
- Admin login to XIQ
- External Admin access to VIQs on other RDCs
- Guest Essentials based user authentication to network
- Local/device PPSK
Products Affected
- ExtremeCloud IQ (XIQ)
- ExtremeCloud SD-WAN
- ExtremeCloud Universal ZTNA (UZTNA)
- Extreme Intuitive Insights (EII)
- MSP Workspace
Software Affected
Symptoms
- XIQ Admin access via User Interface or API during RDC upgrade will not function.
- User access to networks using Cloud Authentication such as Cloud PPSK, Cloud Username/Password, or Cloud Captive Portal Based user authentication will not function
Workaround
None.
Solution
Functionality will be restored following the XIQ 25.1 upgrade.
To see the RDC status, check the ExtremeCloud Health Status.
Please see the full field notice here for more details and future updates.
