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SamPirok
Community Manager Community Manager
Community Manager

Summary

 

ExtremeCloud IQ (XIQ) 25.1 upgrade is schedule to begin on January 26, 2025.

During the scheduled RDC upgrades, there will be up to two to three hours in which Admin functions will be unavailable. The duration depends on the size of the RDC. The unavailable services include:

  • Admin access to VIQs on the RDC being upgraded
  • Managed device connectivity to XIQ (device LEDs may turn amber)
  • Managed device data collection
  • XAPI and Webhook-based data/configuration access
  • Internal API-based integrations from applications like UZTNA or MSP

XIQ is not in the data or control path for XIQ managed networks. Therefore, most networks will not experience a network outage during this scheduled upgrade. However, networks that leverage certain Cloud Authentication services will experience service disruption during the upgrade including:

  • Cloud PPSK and Cloud Username/Password based user authentication to network
  • Cloud Captive Portal Based user authentication to network

 

Background

XIQ 25.1 Deployment dates/times and anticipated service interruption periods:

REGION DATE

TIME ALL TIMES PST (GMT-8)

ANTICIPATED SERVICE INTERUPTION
GDCs (not including API Gateway) Sunday, January 26, 2025 10PM - 2AM None
RDCs      
IN, SG-GCP Monday, January 27, 2025 8AM - 12PM 2 Hours
UAE, ES Tuesday, January 28, 2025 2PM - 6PM 2 Hours
BR Tuesday, January 28, 2025 10PM - 2AM 2 Hours
AGB Wednesday, January 29, 2025 2PM - 6PM 2 Hours
AUS Thursday, January 30, 2025 7AM - 11AM 2 Hours
ACH, SE Thursday, January 30, 2025 2PM - 6PM 2 Hours
ACA, AVA Thursday, January 30, 2025 10PM - 2AM 2 Hours
JP Friday, January 31, 2025 8AM - 12PM 2 Hours
OH Sunday, February 2, 2025 10PM - 3AM 3 Hours
VA Monday, February 3, 2025 9PM - 3AM 3 Hours
FRA, IE Wednesday, February 5, 2025 1PM - 6PM 3 Hours
NL-GCP Thursday, February 6, 2025 1PM - 6PM 3 Hours
IA-GCP, VA2 Sunday, February 9, 2025 9PM - 3AM 3 Hours
       
GDC API Gateway Sunday, February 9, 2025 9PM - 3AM None

We anticipate there will be no service interruption during the upgrade of the Global Data Centers (GDC) components, although there may be a degradation of service during the published maintenance windows.

 

As Regional Data Centers (RDCs) are upgraded, customers should expect service degradation throughout the published maintenance window, with a two-to-three-hour period of service interruption within the maintenance window. Service interruption estimates depend on the size of the RDC.

 

Impact

The following XIQ functions will be impacted during the XIQ 25.1 upgrade:

  • Admin access VIQs to the RDC being upgraded
  • Managed device data collection
  • XAPI and Webhook-based data/configuration access
  • Internal API-based integrations from applications like UZTNA
  • Cloud PPSK and Cloud Username/Password based user authentication to network
  • Cloud Captive Portal Based user authentication to network

Note: RDC upgrades occur during overnight hours local RDC time. If the upgraded RDC manages devices in other time zones, service interruption will occur as described above.

Example: VIQ is on VA RDC and upgrade starts at 12:00 AM EST (GMT-5). For VIQs managing devices in other regions, please calculate the appropriate time offset for those regions. For instance:

  • 12:00 AM EST on Monday would be 5:00 AM on Monday in London, 2:00 PM on Monday in Tokyo, and 4:00 PM on Monday in Sydney.

The following XIQ functions will NOT be affected during the XIQ 25.1 upgrade:

  • Admin login to XIQ
  • External Admin access to VIQs on other RDCs
  • Guest Essentials based user authentication to network
  • Local/device PPSK

 

Products Affected

  • ExtremeCloud IQ (XIQ)
  • ExtremeCloud SD-WAN
  • ExtremeCloud Universal ZTNA (UZTNA)
  • Extreme Intuitive Insights (EII)
  • MSP Workspace

 

Software Affected

  • ExtremeCloud IQ 25.1

 

Symptoms

  • XIQ Admin access via User Interface or API during RDC upgrade will not function.
  • User access to networks using Cloud Authentication such as Cloud PPSK, Cloud Username/Password, or Cloud Captive Portal Based user authentication will not function

 

Workaround

None. 

 

Solution

Functionality will be restored following the XIQ 25.1 upgrade.

To see the RDC status, check the ExtremeCloud Health Status.

 

Please see the full field notice here for more details and future updates. 

 

1 Comment
Brett_T
New Contributor

Hi,
Is there a early access version?
Thanks

GTM-P2G8KFN