09-20-2022 07:00 AM - edited 09-20-2022 08:22 AM
Hi all,
I need to support the Aerohive AP550 error now I have 3 Aerohive AP550 with the same error. As attached picture. I plugged in the console and saw them boot to the line
"Creating fa bypass proc entry
cryp1: Broadcom BCM47XX 10/100/1000 Mbps Ethernet Controller 10.10.80.505_e5.1.2.3 (r659762)
Jumbo enabled
Jumbo enabled "
When Aerohive AP550 loads here, it is completely unable to continue running. I tried updating the firmware again but it didn't improve the situation ! what should I do
09-21-2022 06:02 AM - edited 09-21-2022 06:08 AM
Hello,
There may be a way recover them; however, if this fails then they will have to be RMA'd. In either case, please create a GTAC ticket so that we may assist you.
For the recovery process you will need a console cable, putty or similar software and physical access to the APs.
BR,
09-25-2022 11:13 PM
Hello,
I have access to AP using console but how can I fix this error.