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AP340 Not connecting to ExtremeCloud IQ

AP340 Not connecting to ExtremeCloud IQ

TylerDC2004
New Contributor II

I have recently purchased 2 AP340’s, and have been unable to get them to connect to ExtremeCloud IQ. Anyone have any ideas or advice

1 ACCEPTED SOLUTION

TylerDC2004
New Contributor II

my dhcp server goes to 220, but i will try the firewall stuff real quick

 

View solution in original post

11 REPLIES 11

SamPirok
Community Manager Community Manager
Community Manager

Hey, just wanted to check in to see if the firewall was the answer here?

TylerDC2004
New Contributor II

my dhcp server goes to 220, but i will try the firewall stuff real quick

 

SamPirok
Community Manager Community Manager
Community Manager

Thank you for running that for me. Is the IP address 192.168.0.104 within the expected scope for your DHPC server? It looks like a self assigned address, so I just want to make sure. 

 

Other than that, I’d recommend double checking your firewall to make sure UDP 12222 and HTTPS/TCP 443 are allowing outbound traffic. If that checks out, you might want to open a support case so a technician can troubleshoot this with you live. 

TylerDC2004
New Contributor II

local=DHCP server configured on local device;

DHCP server probing, use CTRL-C to stop
           1-  0(ms)
DHCP Tests performed for VLANs 1-1
Status: complete
Passed for VLANs: 1

GTM-P2G8KFN