Device Update Failed

[aerohivesupport]

Hello,

On many different VHMs of cloud EIQs (from different customers) I often have a “Device Update Failed” results. I have tested with same results:

• complete upload
• delta upload
• update firmware only
• complete upload + update firmware
• delta upload + update firmware

Any known issue by now?

To be corrected?

I openned a case but no feedback by now.

Regards,

Christophe

[aerohivesupport · Accepted solution]

Hi Ash,

The issue was on EIQ’s side and has need solved last Friday, thanks for your advise!

Regards,

Christophe

[Ash_Finch]

If you hover over the error, or go to the alarms, there should be more information as to why the device update failed. If you’re able to provide this we can narrow it down 🙂

Generally the error is caused by configuration it doesn’t like (i.e. it can’t get back to Cloud IQ after it has been pushed) or a firewall preventing the update. A rarer issue is that you’ll need to reboot the AP first (at a physical or switch level) before it’ll take the update.

[aerohivesupport]

Hello,

I still have issue, does any others experienced the same?

Regards,

Christophe