ā09-04-2020 03:55 PM
Hello,
On many different VHMs of cloud EIQs (from different customers) I often have a āDevice Update Failedā results. I have tested with same results:
Any known issue by now?
To be corrected?
I openned a case but no feedback by now.
Regards,
Christophe
Solved! Go to Solution.
ā09-10-2020 07:37 AM
Hi Ash,
The issue was on EIQās side and has need solved last Friday, thanks for your advise!
Regards,
Christophe
ā09-10-2020 07:37 AM
Hi Ash,
The issue was on EIQās side and has need solved last Friday, thanks for your advise!
Regards,
Christophe
ā09-07-2020 03:17 PM
If you hover over the error, or go to the alarms, there should be more information as to why the device update failed. If youāre able to provide this we can narrow it down š
Generally the error is caused by configuration it doesnāt like (i.e. it canāt get back to Cloud IQ after it has been pushed) or a firewall preventing the update. A rarer issue is that youāll need to reboot the AP first (at a physical or switch level) before itāll take the update.
ā09-07-2020 10:14 AM
Hello,
I still have issue, does any others experienced the same?
Regards,
Christophe