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Extrem Guest Essentials Sponsorship portal

Extrem Guest Essentials Sponsorship portal

jeicam93
New Contributor

Hello,
I'm trying to configure Extreme Guest Essentials system with Sponsor portal. 

I have all configured, user can register, User receive access code on email and phone but when tries to register always got a message "Access has been denied!", however user has GuestAcess group assigned. 

I tried to manually add user to Extreme Guest portal and result is the same.

Does anyone have this issue? 

1 ACCEPTED SOLUTION

Hello @jeicam93,

Is the SSID mapped to VLAN 1 or another VLAN ID?

If mapped to anything other than VLAN 1, you will have to create a new user profile to match these parameter EVEN if the default user profile is correct:

Example:

Christoph_S_0-1721828074830.png

Christoph_S_1-1721828101824.png

BR,

Christoph S.

View solution in original post

6 REPLIES 6

Christoph_S
Extreme Employee

Hello @jeicam93,

At this time I would recommend that you open a support ticket so that we may investigate this issue. 

BR,

Christoph S.

EF
Contributor II

Hi Jeicam93,

one question, the soponsor recive a message to aproval access?

Regards

EF

 

jeicam93
New Contributor

Yes,
Sponsor receive a message. User then receive 4digits code to login on portal and then is this error.

Hello @jeicam93,

Is the SSID mapped to VLAN 1 or another VLAN ID?

If mapped to anything other than VLAN 1, you will have to create a new user profile to match these parameter EVEN if the default user profile is correct:

Example:

Christoph_S_0-1721828074830.png

Christoph_S_1-1721828101824.png

BR,

Christoph S.
GTM-P2G8KFN