Extrem Guest Essentials Sponsorship portal

[jeicam93]

Hello,
I'm trying to configure Extreme Guest Essentials system with Sponsor portal. 

I have all configured, user can register, User receive access code on email and phone but when tries to register always got a message "Access has been denied!", however user has GuestAcess group assigned. 

I tried to manually add user to Extreme Guest portal and result is the same.

Does anyone have this issue? 

[Christoph_S]

Hello @jeicam93,

At this time I would recommend that you open a support ticket so that we may investigate this issue. 

BR,

[EF]

Hi Jeicam93,

one question, the soponsor recive a message to aproval access?

Regards

EF

[jeicam93]

Yes,
Sponsor receive a message. User then receive 4digits code to login on portal and then is this error.

[Christoph_S · Accepted solution]

Hello @jeicam93,

Is the SSID mapped to VLAN 1 or another VLAN ID?

If mapped to anything other than VLAN 1, you will have to create a new user profile to match these parameter EVEN if the default user profile is correct:

Example:

BR,