Remove AP HiveAP121 from expired Hivemanager Account

[Stijnl13]

I have an expired hivemanger account, and a HiveAP121 that I want to use in ExtremeCloud IQ Connect. How can I release serial 12112112600215 from the expired account?

Stijn

[SamPirok · Accepted solution]

Hi Stijn, that device should be free to add to your Connect instance at this time. Please let me know if you have any further trouble adding that AP to your new inventory. 

[bricci]

I have three that need to be removed from my expired hive

sn 01301601180093

sn 01301504281264

sn 01301601180122

[SamPirok]

Hi Kyle, my apologies, could you try that one again for me?

[kyle_boland]

Hi Sam,

Managed to add 3 of them to new portal, however still having issues with 12114061201226

Kind Regards,

Kyle Boland

[SamPirok]

Hi Kyle, thanks for letting me know, those devices should be free to add to your inventory now. Please let me know if you have any further trouble onboarding your APs. 

[kyle_boland]

Hi Sam,

Ive got 4 more APs that we cannot login to the portal for as it has expired and all login details have been lost.

Could i get them removed from their existing ready to be added to a new one please?

12112111403099

12114061201236

12114081201226

12114061201328

Thanks in advanced