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Remove AP HiveAP121 from expired Hivemanager Account

Remove AP HiveAP121 from expired Hivemanager Account

Stijnl13
New Contributor

I have an expired hivemanger account, and a HiveAP121 that I want to use in ExtremeCloud IQ Connect. How can I release serial 12112112600215 from the expired account?

 

Stijn

2 ACCEPTED SOLUTIONS

SamPirok
Community Manager Community Manager
Community Manager

Hi Stijn, that device should be free to add to your Connect instance at this time. Please let me know if you have any further trouble adding that AP to your new inventory. 

View solution in original post

SamPirok
Community Manager Community Manager
Community Manager

Hello @bricci, thank you so much for your patience here, I was able to free those devices up for you now. Please let me know if there is anything else I can assist you with, and thank you again for being so patient with us while we worked on those servers. 

View solution in original post

18 REPLIES 18

SamPirok
Community Manager Community Manager
Community Manager

Hi @kyle.boland , that device should be free for you now as well. Please let me know if I can help with anything else!

kyle_boland
New Contributor

This is also happening to me with serial number 12112111402126

Are you able to help at all?

Thanks in advanced

Stijnl13
New Contributor

Thx! It works 🙂 What a quick reply! 🙂

SamPirok
Community Manager Community Manager
Community Manager

Hi Stijn, that device should be free to add to your Connect instance at this time. Please let me know if you have any further trouble adding that AP to your new inventory. 

GTM-P2G8KFN