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Remove AP HiveAP121 from expired Hivemanager Account

Remove AP HiveAP121 from expired Hivemanager Account

Stijnl13
New Contributor

I have an expired hivemanger account, and a HiveAP121 that I want to use in ExtremeCloud IQ Connect. How can I release serial 12112112600215 from the expired account?

 

Stijn

2 ACCEPTED SOLUTIONS

SamPirok
Community Manager Community Manager
Community Manager

Hi Stijn, that device should be free to add to your Connect instance at this time. Please let me know if you have any further trouble adding that AP to your new inventory. 

View solution in original post

SamPirok
Community Manager Community Manager
Community Manager

Hello @bricci, thank you so much for your patience here, I was able to free those devices up for you now. Please let me know if there is anything else I can assist you with, and thank you again for being so patient with us while we worked on those servers. 

View solution in original post

18 REPLIES 18

bricci
New Contributor

I have three that need to be removed from my expired hive

sn 01301601180093

sn 01301504281264

sn 01301601180122

SamPirok
Community Manager Community Manager
Community Manager

Hi Kyle, my apologies, could you try that one again for me?

kyle_boland
New Contributor

Hi Sam,

Managed to add 3 of them to new portal, however still having issues with 12114061201226

Kind Regards,

Kyle Boland

SamPirok
Community Manager Community Manager
Community Manager

Hi Kyle, thanks for letting me know, those devices should be free to add to your inventory now. Please let me know if you have any further trouble onboarding your APs. 

kyle_boland
New Contributor

Hi Sam,

Ive got 4 more APs that we cannot login to the portal for as it has expired and all login details have been lost.

Could i get them removed from their existing ready to be added to a new one please?

12112111403099

12114061201236

12114081201226

12114061201328

 

Thanks in advanced

GTM-P2G8KFN