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The device appears to be in use by another VIQ

The device appears to be in use by another VIQ

alextim
New Contributor

Hello,

Im trying to onboard in ExtremeCloud IQ the Aerohive AP121 sn12113070301207 but “The device appears to be in use by another VIQ” 

How can we solve?

1 ACCEPTED SOLUTION

SamPirok
Community Manager Community Manager
Community Manager

Thank you for your patience here, I was able to remove the old records for 12113070301207, so you should be able to add this device to your inventory now. Please let me know if you have any further issues onboarding this AP.

View solution in original post

5 REPLIES 5

SamPirok
Community Manager Community Manager
Community Manager

Hi, thanks for reaching out. I see that device is still registered to the original owner and I’ve reached out to them to get permission to move the device out of their inventory. As soon as I hear back from them I should be able to free that device up for you. If you’re still in contact with the original owner and can encourage them to reply to my email, that may speed things up a bit. Please let me know if I can help with anything else in the mean time. 

GTM-P2G8KFN