Download EXOS - new rules

[Alexandr_P]

Hello, all!

For now eSupport web-site is unavaliable.
Redirecting to https://extremeportal.force.com
In past I was able to download EXOS by putting S/N of switch, for now I have to open a case every time when I want to download EXOS?

Thank you!

[Ryan_Mathews]

Very good. Glad you found an alternative.

The pop-up is so quick on Chrome, that some folks don't even see it. Our team is working to remedy, but its causing problems for users currently. Really sorry for the trouble!

[Wallance]

=18461048#reply_18461048]Thanks Ryan very much. I am able to download it now by using IE.

[Ryan_Mathews]

Sorry for the extra effort required here Wallance.

Since your Download History is being incremented, it sounds like your pop-up blocker is preventing the file from transferring to you from our CDN.

Can you check that?

https://extremeportal.force.com/ExtrArticleDetail?n=000013783

[Wallance]

PS: I was able to download before new Extreme Portal. This is first time I login this new Extreme Portal.

[Scott_Lundberg]

I concur with Alexandr, you can't download EXOS without opening a support case. Aki helped me out last week with the exact same issue. Tried to download and I got the same popup asking me to open a support case...
The website is not working the way support thinks it is... 🙂