Poor data rate at client reception level

[alikhelalfa]

Dear team, 

I'm facing some connectivity issue  with some client, random disconnection that impact the productione line,  802.1x is used for corporate netwrok .

i run a script on windows level that check the signal strenght ,i will share with you some result 

the signal power is goog 83% but the reception debit is too poor (about 6mbps) 

   Type de r�seau          �: Infrastructure

    Type de radio            �: 802.11ax

    Authentification        �: WPA2�-�Entreprise

    Chiffrement                �: CCMP

    Mode de connexion       �: Connexion automatique

    Canal               �: 36

    R�ception (Mbits/s)   �: 6

    Transmission (Mbits/s)  �: 287

    Signal                �: 83%

 i found some articles for troubleshooting, 

https://extreme-networks.my.site.com/ExtrArticleDetail?an=000095769

https://extreme-networks.my.site.com/ExtrArticleDetail?an=000079422

any advice what the real issue and if add this recommendation what is the impact behind it ? 

Thanks in advance 

Ali 

[Christoph_S]

Hello @alikhelalfa,

Just to be sure, which product are you asking about? WiNG Distributed, XIQ Pilot or XIQ-Controller? What are the ap models and what firmware version are they on?

BR,

[alikhelalfa]

Hello 

The product : XIQ Pilot 

APs models: AP410C

AP version : 10.6.2.0

BR

Ali