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12-24-2020 04:49 PM
Hi Team,
I got 1 AP230.
Current HiveOS Version : 6.1r5
Device Update Failed in Hivemanager(NG) : “The AP_230 with MAC address 9C5D1223**** firmware upgraded from 6.1.5.0 to 6.4r1 is not supported. Please manually upgrade the device firmware to 6.1r6, and then reconnect.”
I see notification: “ Following devices can’t be upgraded automatically, please manually upgrade to 6.1r6 first: AH-23cbc0”
Could you please send me the fit firmware for AP230 ? version 6.1r6.
Email: son.duong@ccvi.vn
Thanks Team.
Solved! Go to Solution.
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12-24-2020 06:53 PM
Hello Son, thank you for letting us know, I’ve emailed you with instructions on how to get the AP230 updated. Please let me know if I can help with anything else! Happy Holidays!
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08-30-2021 01:30 PM
Unfortunately that error message is a bit too generic to tell us much about what caused it. If this happens again, I’d recommend opening a support ticket so they can dig in to this a bit more with you. If you don’t have support I can try to help you, and I’d recommend starting by enabling CAPWAP debugs, trying to update again, waiting for the issue to happen again, and then pulling tech data/the output of “show log buff” to send to me for review. If you’d like to send that to me at community@extremenetworks.com, I can let you know what I find.
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08-27-2021 01:48 PM
Im trying to update my AP130 and i got this error
${{
"errorCode" : "backend.config.error.device.connectivity.error",
"errorParams" : null
}}#
and now the AP is stuck with a solid red LED and cant get it reset or anything.
What can i do?
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08-04-2021 05:14 PM
Hi Sam,
Please send me the firmware for AP230 to gianghongvietnam@gmail.com as well as the online portal keeps failing when updating.
Thank you in advance.
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06-23-2021 06:17 PM
Hi Renato, thanks for reaching out. I’ve emailed you instructions on how to get the firmware files you need and a guide that reviews how to update the AP firmware via the AP’s Web UI. Please don’t hesitate to let me know if you have any further issues updating your devices.
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06-23-2021 05:50 PM
Dear All,
I am also facing the same issue with 2 AP 230 running 6.1r6 version with the message “Device Update Failed.” can you please assist in provinding instructions on how to fix this ?
Many thanks in advance.
Best regards,
Renato
