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AP305C Onbording Issues

AP305C Onbording Issues

RicardoQ
New Contributor

Hello everyone,

I'm new with ExtremeNetworks products, I just bought an AP305C-WR.

I just followed the video How To: Onboard an Access Point - YouTube , created an ExtremeCloud IQ account, and registered the SN.

After connect the AP to the network, nothing happens... 

If I SSH, I can see the message:

"login as: admin
admin@192.168.1.239's password:

BusyBox v1.17.4 (2020-12-08 22:53:31 PST) built-in shell (ash)
Enter 'help' for a list of built-in commands.

AP305C-WR 7.5.1.2-005R interactive shell for service personnel only

AP adoption discovery process in progress...
To cancel and boot in Standalone mode, type (s): "

T6rJOfL6TyWievXsxLQQ_Screenshot.png




In XIQ portal

8c8TgmaiSyS8Dw2HSznl_Screenshot.png
Can you please help?

Thanks in advance,
RQ
4 REPLIES 4

RicardoQ
New Contributor
Hi,

I was able to contact support and the problem was solved!

Thanks!

Best regards,
RQ

RobertZ
Valued Contributor
Can you give us (GTAC) a call, 

For the support toll-free number in your country: www.extremenetworks.com/support/contact

RicardoQ
New Contributor

Hi,

Thanks for your reply!

I just followed the link but with no success.

The device OS is already set to WiNG mode and regarding "step 4" I dont have any XCC...

RobertZ
Valued Contributor

Seams that you have a XCC controller on your network, please follow the below KB, specifically step four. 

How to switch Universal AP operational modes between HiveOS Cloud (XIQ) and WiNG modes

GTM-P2G8KFN