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RF Planner Problem (Floor Plan)

RF Planner Problem (Floor Plan)

Johannes_Grewe
New Contributor II

Hi Experts,

I know the RF Planner very well.
Since last week, in new projects, the saved floor plans are no longer displayed.

  • I can load plans
  • The plan is displayed.
  • After I changed the window, this plan is no longer displayed. 
  • Error Message: Failed to download image
  •  
  • After that Message no Floor plan is visible.

Cheers

Joe

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1 ACCEPTED SOLUTION

SamPirok
Community Manager Community Manager
Community Manager

Hi @Johannes Grewe, could you send me a direct message with the name(s) of the Extreme Channel team members you reached out to? I’d like to find you different contacts to reach out to so we can get you some answers on this. 

View solution in original post

9 REPLIES 9

SamPirok
Community Manager Community Manager
Community Manager

Hi @Johannes Grewe, could you send me a direct message with the name(s) of the Extreme Channel team members you reached out to? I’d like to find you different contacts to reach out to so we can get you some answers on this. 

Johannes_Grewe
New Contributor II

Hello!

 

no solution.

I contacted the German Extreme channel team but nothing happened. what a shame.

 

Cheers

Joe

Alexandr_P
Contributor III

Hello!

 

Same issue.
Any solution?

 

Thank you!

Johannes_Grewe
New Contributor II

Hi Sam,

i mean the online planning tool
https://wirelessplanner.extremenetworks.com/#/login

Our customers like the reports.
I know the IRIS an XIQ WiFi Planner integration, but I missing the great Reports.

Cheers

Joe

SamPirok
Community Manager Community Manager
Community Manager

Hi Joe, I’d recommend opening a support case for this so we can start collecting data from your specific XIQ instance to troubleshoot this with you. 

GTM-P2G8KFN