Re: Hooking up a couple of 2nd hand Ap121 devices however I get the following message in ExtremeCloud IQ 'The device appears to be in use by another VIQ.' Is this because they are still on a list?

Hooking up a couple of 2nd hand Ap121 devices however I get the following message in ExtremeCloud IQ 'The device appears to be in use by another VIQ.' Is this because they are still on a list?

5 REPLIES 5

Thanks Keith

Send an email to communityhelp@aerohive.com with the serial numbers of the devices and ask for them to be removed to be used with an HMNG Connect account

Seems like to open a case I need a support contract...anyone from Aerohive able to assist, these are being re-purposed for home use?

Ok, many thanks

GTM-P2G8KFN

Extreme Networks

Hooking up a couple of 2nd hand Ap121 devices however I get the following message in ExtremeCloud IQ 'The device appears to be in use by another VIQ.' Is this because they are still on a list?

Hooking up a couple of 2nd hand Ap121 devices however I get the following message in ExtremeCloud IQ 'The device appears to be in use by another VIQ.' Is this because they are still on a list?