Hooking up a couple of 2nd hand Ap121 devices however I get the following message in ExtremeCloud IQ 'The device appears to be in use by another VIQ.' Is this because they are still on a list?

[openmailbox66]

Hooking up a couple of 2nd hand Ap121 devices however I get the following message in ExtremeCloud IQ 'The device appears to be in use by another VIQ.' Is this because they are still on a list?

[openmailbox66]

Thanks Keith

[AnonymousM]

Send an email to communityhelp@aerohive.com with the serial numbers of the devices and ask for them to be removed to be used with an HMNG Connect account

[openmailbox66]

Seems like to open a case I need a support contract...anyone from Aerohive able to assist, these are being re-purposed for home use?

[openmailbox66]

Ok, many thanks