I have successfully migrated one of our customers from Hivemanager Classic (Cloud) to ExtremeCloud IQ Connect (as the customer decided not to pay for recurrent fees anymore).
I have followed the guidelines including VHM export and import into XIQ, and it all went as expected - except the import of the maps into Network 360 Plan, which is now showing just white, see screenshot.
I don’t see any button to reload images or to re-set the structure etc… can this somehow be fixed?
Solved! Go to Solution.
Hi Carsten, that page should be available in Connect, I’d recommend opening a GTAC ticket so they can look in to that instance to see why the page isn’t loading. Also I’d recommend the usual page loading troubleshooting like trying different browsers to make sure it’s really a platform issue, if you haven’t tried that already.
While the feature itself might be supported in CONNECT, GTAC tells me that importing an existing configuration from Classic into Connect is NOT supported:
I reached out to my team, and this is expected behavior as you need the full version of ExtremeCloud IQ in order to import a HiveManager Classic back up. Is there a reason the account is connect instead of the full XIQ?
I am honestly not overly impressed by this answer… can you maybe reach out to the responsible product manager, to have this confirmed (or not)??
I will ask them to at least reset the maps section, so I can re-put this part manually.