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After migrating from Classic to XIQ Connect the Maps section is empty

After migrating from Classic to XIQ Connect the Maps section is empty

cbuchenau
Contributor

Hi,

 

I have successfully migrated one of our customers from Hivemanager Classic (Cloud) to ExtremeCloud IQ Connect (as the customer decided not to pay for recurrent fees anymore).

 

I have followed the guidelines including VHM export and import into XIQ, and it all went as expected - except the import of the maps into Network 360 Plan, which is now showing just white, see screenshot.

I donā€™t see any button to reload images or to re-set the structure etcā€¦ can this somehow be fixed?

7f3a6b88aa524410a28c658f06719e74_fc572fdb-16a1-41de-bfe3-f58f0562741c.png

 

Carsten

1 ACCEPTED SOLUTION

SamPirok
Community Manager Community Manager
Community Manager

Hi Carsten, that page should be available in Connect, Iā€™d recommend opening a GTAC ticket so they can look in to that instance to see why the page isnā€™t loading. Also Iā€™d recommend the usual page loading troubleshooting like trying different browsers to make sure itā€™s really a platform issue, if you havenā€™t tried that already. 

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5 REPLIES 5

SamPirok
Community Manager Community Manager
Community Manager

Thank you for your patience, sorry for the wait. I was able to confirm that we can import classic maps to Connect, and Iā€™ve spoken with the engineer working on your case so he is up to date as well. Please let me know if I can help with anything else moving forward. 

SamPirok
Community Manager Community Manager
Community Manager

Thank you for keeping me updated Carsten, I will investigate this with our support lead and let you know what I find. 

cbuchenau
Contributor

Sam,

While the feature itself might be supported in CONNECT, GTAC tells me that importing an existing configuration from Classic into Connect is NOT supported:

I reached out to my team, and this is expected behavior as you need the full version of ExtremeCloud IQ in order to import a HiveManager Classic back up. Is there a reason the account is connect instead of the full XIQ?

 

I am honestly not overly impressed by this answerā€¦ can you maybe reach out to the responsible product manager, to have this confirmed (or not)??

I will ask them to at least reset the maps section, so I can re-put this part manually.

Carsten

cbuchenau
Contributor

I will do that, thanks Sam!

 

I wasnā€™t aware that we can now open GTAC tickets even for CONNECT šŸ™‚

GTM-P2G8KFN