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Unable to enable Airdefense Essentials

Unable to enable Airdefense Essentials

RobertD1
Contributor II

Hello,

In my own Cloud IQ account I am unable to click on Airdefense Essentials even though I have created a Network Policy with a WIPS Policy (Enabled) which has Airdefense Essentials enabled.

RobertD1_0-1718122887589.png

Is there a way to reset this or is there a global setting where it is disabled?

I have an AP which has a sensor radio configured too.

Thanks,

Rob

 

1 ACCEPTED SOLUTION

This now works for me after something was changed by the Cloud Ops team via the GTAC case. 

View solution in original post

3 REPLIES 3

Christoph_S
Extreme Employee

Hello Rob,

Did you push the config to any AP after creating the WIPS policy?

Christoph_S_1-1718202654880.png

Try pushing to an AP then refresh page and try again. If it still fails, please open a GTAC case for further troubleshooting. 

BR,

Christoph S.

Hi Christoph,

I can see Wips Essentials is Enabled in the running config. There is also a new icon against the AP to show it has a sensor. 

WIPS Policy is used by the Network Policy.

RobertD1_0-1718203681076.png

I may have to open a case.

Thanks,

Rob

This now works for me after something was changed by the Cloud Ops team via the GTAC case. 

GTM-P2G8KFN