What is the replacement email for communityhelp@aerohive.com?

[Marcus_sun]

Hello,

Is there a replacement email for communityhelp@aerohive.com? I sent a msg to this email and got an auto replay that we need to use the extremeportal.force.com, which requires paid service contract.

I need help to clear database for some old AP230 purchased from Ebay. It used to be that we can email communityhelp@aerohive.com to have the SN cleared.

Has the policy changed? I filed a ticket with support they refused to do so as I do not have a service contract.

Thank you!

[Ronald_Dvorak]

Grüezia Andi,

is that official ?!

If not I’d open a ticket with the GTAC to get a final answer as it looks like this topic is coming up a lot.

-Ron

[a_huerzeler]

Hi Marcus,

support@extremenetworks.com this email works.

Cheers
Andi

[a_huerzeler]

Hi Marcus,

I would recommend reaching out to community@extremenetworks.com for these kinds of questions moving forward. 

Best regards,

Andi