How to check License activated or not?

[Alexandr_P]

Hi, all!

How can we check is License activated or not?
I mean that I have Voucher Number and want to check is Customer generate license?

In eSupport this feature very-very limited and there is don't shows all activated Vouchers.

Thank you!

[Drew_C]

I'm not sure I can answer that question, but I can confidently say this is something we are intending to fix in our new support portal.
I have an idea to experiment with on how to resolve your concern for this particular customer's account, but I don't want to discuss it here.

[Drew_C]

If you'll email me the voucher number, I'll check it for you. Definitely don't post it here  I'll also take a look to see if there's anything I can do in your eSupport account that may help.