3 weeks ago
Here's a product purchase question that I didn't see on the forum:
Other than purchasing from an authorized dealer (obviously the preferred method), is there a way to verify that a supposedly "new" Extreme Networks device is authentic? 🤔 Is there a database of valid serial numbers that can be checked against, or a database of devices reported as stolen? I would want to consult this before attempting to onboard (for instance) a purchased AP to ExtremeCloud IQ.
Thanks.
3 weeks ago
Hello @gnar13,
There is no such database but you can always provide us with the serial numbers for verification.
BR,
2 weeks ago
Hi Christoph_S,
Thanks. Should I PM the numbers to you, or is there another contact I should use? (I'm going to include one or two from an authorized dealer as well - as a double check on them. 🤔 Still working with simulated devices in ExtremeCloud IQ Connect.)
Regards,
gnar13
2 weeks ago
Please open a GTAC case and our team will help you with same.
BR,