no bss info at Access Point

[JohanHendrikx]

One on th Ap's has no BSS info after losing
connection with the controller.

AP is approved and Wlan’s are connected.

Whats wrong ?

[AntonS]

Dear Extreme Networks Employees,

in our setup almost every AP is connected over WAN/VPN.
when deploying new aps, the get the default settings provided in AP->Global Configuration
but there is no Global Setting for Tunnel MTU
so this setting has to be done on every AP manually

is it possible to make a global configuraton for Tunnel MTU?

[AntonS]

Thank you Sam, that helps so I don't need to set it an every ap, but it is an additional step. if the tunnel MTU would be a global setting then there would be no additional step.
BR Anton

[Sam]

Hi Anton,

If you go to AP on the top menu in the Gui, then APs from the side menu > select all APs to be configured > actions > multi-edit > scroll down to static configuration. There you will find Tunnel MTU.

Hope this helps.

- Sam

[Ronald_Dvorak]

Unfortunately you can't trust the green AP in the "AP Availability" report in case the AP is connected via VPN tunnel / tunnel with lower MTU.

The only thing that shows the correct info in my experience is the controller log.

If the tunnel MTU is not set correctly the last message (bottom to top) during the AP authentication is missing in that case.

So if you run into an issue with a remote AP always check whether you'd find the "blacklist success..." message in the log.