Netsight NMS: Device state is down while it's up!

[Yusuf_Kabbara]

Some switches in my network are being displayed as down on the map while they're up ...

I can remotely access them!

[Ronald_Dvorak]

Sorry but I don't see any switch that is down in your example.

The orange arrow icon means that the device is up but there is an active alarm i.e. port down

Cheers,
Ron

[Jairo_Rojas_Her]

I can help you with tunning software, write me to email jairojash@hotmail.com

[Yusuf_Kabbara]

Thats righ so sorry I didn't notice .. but in this two switches when I open the device view I couldn't see the port states! when I oppened a neighbor switch and check the port connected to the first error giving switch I only see the mac!

and I have no alarms... I reconfigured snmp to solve the issue!

[Ronald_Dvorak]

a red arrow pointing down = device down/unreachable