Extreme Cloud

Sam Pirok posted 05-11-2022 15:31

Hi Truong, thanks for reaching out. I will need to get permission from the original owner before I can release these devices to a new inventory. I will email them directly after posting here and let you know when I hear back. There were two APs that didn't have any old records, if you're still having issues with the following two serial numbers, I would recommend rechecking the serial number to make sure there isn't a typo. 

2501607150048
2501607150299

Truong Le posted 05-21-2022 11:03

Hi @Sam Pirok,
Do you have any news?​

Sam Pirok posted 05-23-2022 08:09

Hi Truong, thanks for checking in here. I did not receive any reply from the original owner, and have moved on to discussing this with the old account team. I'm still working out the details with them, but if they can't help us we'll move on to your  local sales team for assistance. If we do need to speak to the sales team, I'll need to know generally where you're located so I can find a local sales engineer to connect you to.

Truong Le posted 05-25-2022 00:56

Hi @Sam Pirok, I am in Ho Chi Minh City, VietNam. Looking forward to hearing from your team.
Thanks​​