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Howto debug AP disconnected from internet cloudiq

Since ExtremeNetworks forced us to use a remote Internet based cloudiq, often 10 or 15% of or AP show disconnected. The internet cloudiq is only 7 ip hops away ( nl-gcp.extremecloudiq.com ), sub 10 milliseconds.C:\WINDOWS>tracert -d nl-gcp.extremeclo...

SR2348P switch shows disconnected when online

On October 13, one of our SR2348P switches says it disconnected and is offline; however, this is the first switch in a daisy chain line and nothing has gone offline.  When I go to the device and look at the individual ports, it shows devices connecte...

rsmith2 by • New Contributor
  • 1381 Views
  • 3 replies
  • 0 kudos

Resolved! AP 630 is offline. Troubleshooting suggestions?

I have already tried changing them from Managed to Unmanaged and back to Managed (this actually brought 2 of my 4 troublesome APs back online). I also tried deleting them from ExtremeCloud IQ and adding them again. This didn’t help. I’m looking for o...

lsommerer by • New Contributor III
  • 2385 Views
  • 7 replies
  • 1 kudos

Resolved! Firmware 10.5.1.0 to 10.5.2.0 offline AP's

hi, so yesterday i picked all the AP's that didnt have clients (most were AP650AH's), and upgraded their firmware from Firmware 10.5.1.0 to 10.5.2.0 offline AP's.  After they were done, the interface showed most of them offline, but i was able to pin...

systemscsn by • Valued Contributor
  • 1265 Views
  • 1 replies
  • 0 kudos
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